PERSEPSI TAMU TENTANG PELAYANAN PRIMA KARYAWAN RECEPTION DI HOTEL AXANA PADANG

Abstract

The purpose of research is the gues perceptions about the excellent service of reception employee in Axana Hotel Padang City. This research consists of six indicators are: ability, attitude, appearance, attention, action, accountability, This type of research is descriptive research using survey method. Population in this research is guest have stayed in Axana Hotel Padang on September 2014 until January 2015 amounted to 6.137 guest. Sampling technique is non probability sampling, using insidental sampling. Sample number in this research amounted to 93 guest. Data collection using a questionnaire based on a Likert scale that tested for validity and reliability. Based on the results of the study concluded that in general the gues perceptions about the excellent service of reception employee in Axana Hotel Padang City good less in mean 94,27 between range 73,5 -< 94,5. indicators about excellent service good less all.