1. Home
  2. Vol 4, No 1 (2015)
  3. Husna

The PDF file you selected should load here if your Web browser has a PDF reader plug-in installed (for example, a recent version of Adobe Acrobat Reader).

If you would like more information about how to print, save, and work with PDFs, Highwire Press provides a helpful Frequently Asked Questions about PDFs.

Alternatively, you can download the PDF file directly to your computer, from where it can be opened using a PDF reader. To download the PDF, click the Download link above.

Fullscreen Fullscreen Off

Abstract


The purpose of writing this article is to describe: 1) evaluation of reference services; (2) determine the obstacles encountered in implementing the evaluation of reference services; and (3) determine the efforts to overcome obstacles encountered in the evaluation of reference services at Badan Perpustakaan dan Kearsipan Provinsi Sumatera Barat. Data collected by observation and interviews with librarians and user library in Badan Perpustakaan dan Kearsipan Provinsi Sumatera Barat. Data analysis was done descriptive. Based on the results of the research, concluded as follows: (1) evaluation conducted by the reference services of Library and Archives routine yet, so there are still shortcomings in service; (2) there are still obstacles encountered in implementing the evaluation of reference services, so that the service provided is not maximized; and (3) efforts to be made by Badan Perpustakaan dan Kearsipan Provinsi Sumatera Barat in overcoming these obstacles.


Keywords: Evaluation, services and references