PENGARUH PERCEIVED TRUSTWORTHINESS, PERCEIVED RISK DAN PERCEIVED EASE OF USE TERHADAP MINAT BELI KONSUMEN PADA TOKO ONLINE JD.ID DI KOTA PADANG

Nadya Nyssa - Universitas Negeri Padang
Rose Rahmidani - Universitas Negeri Padang

Abstract


This study aims to know and prove how much influence perceived trustworthiness, perceived risk, and perceived ease of use to purchase intention at online shop JD.id in Padang City.This type of research is causative. The population in this study were peoples in Padang City. The samples were taken using Cochran formula with 100 respondents. This sampling technique is based on nonprobability sampling method. The type of data used in this study is primary data. Data analysis technique used multiple regression analysis technique using SPSS version 21.00. The results of this study indicate that: 1) Perceived trustworthiness has a positive significant effect on purchase intention (0,003<0,05), 2) Perceived Risk has not significant effect on purchase intention (0,665>0,05),  3) Perceived Ease Of Use has a positive significant effect on purchase intention (0,008<0,05).

Keywords: Perceived Trustworthiness, Perceived Risk, Perceived Ease Of Use, Purchase Intention


Full Text:

PDF

References


Arifin, Endro dan Achmad Fachrodji. Pengaruh Persepsi Kualitas Produk, Citra Merek dan Promosi Terhadap Minat Beli Konsumen Ban Achilles Jakarta Selatan. Jurnal Mix, Volume V, No.1

Asosiasi Penyedia Jasa Internet Indonesia. (2018). Daftar Pengguna Internet Indonesia. Available at https://apjii.or.id/content/read/39/410/Hasil-Survei-Penetrasi-dan-Perilaku-Pengguna-Internet-Indonesia-2018. diunduh tanggal 30 Juni 2019

Bianchi, C., & Andrews, L. (2012). Risk, Trust, and consumer online purchasing behaviour: A Chilean perspective. International Marketing Review, 29(3), 253–275.

Bonsón Ponte, E., Carvajal-Trujillo, E., & Escobar-Rodríguez, T. (2015). Influence of Trust and perceived value on the intention to purchase travel online: Integrating the effects of assurance on Trust antecedents. Tourism Management, 47, 286–302

Buttner, O. B., Dan Goritz, A. S. 2008. Perceived Trusworthiness Of Online Shops. Journal Of Consumer Behavior, 7(1), 35-50

Cheng, S. Y., Tsai, M. T., Cheng, N. C., & Chen, K. S. (2012). Predicting intention to purchase on group buying website in Taiwan: Virtual community, critical mass and risk. Online Information Review, 36(5), 698–712

D’Alessandro, S., Girardi, A., & Tiangsoongnern, L. (2012). Perceived risk and Trust as antecedents of online purchasing behavior in the USA gemstone industry. Asia Pacific Journal of Marketing and Logistics, 24(3), 433– 460

Dewi, Ni Made Ari Puspita, dan I Gde Kt. Warmika. 2016. Peran Persepsi Kemudahan Penggunan, Persepsi Manfaat dan Perspsi Resiko Terhadap Niat Menggunakan Mobile Commerce Di Kota Denpasar: E-Jurnal Manajemen, Vol. 5, No. 4

Dursun, I., Kabadayi, E. T., Alan, A. K., & Sezen, B. (2011). Store brand purchase intention: Effects of risk, quality, familiarity and store brand shelf space. Procedia - Social and Behavioral Sciences, 24, 1190–1200

Idris, Asterina Widhiani. 2018. Pengaruh Promosi, Kemudahan Penggunaan, Kepercayaan Konsumen dan Kualitas Informasi Terhadap Minat Beli Di Situs Bukalapak (Pada Mahasiswa Universitas Diponegoro). Diponegoro Journal Of Management. Volume 7, Nomor 2, Tahun 2018, Halaman 1-6, ISSN: 2337-3792

Iprice.co.id, (2018). Persentase Pengunjung Website E-commerce di Indonesia. Diunduh tanggal 30 Juni 2019

Karnadjaja, Claudia Cindy Dkk. 2017. Pengaruh Persepsi Risiko, Manfaat, Dan Kemudahan Penggunaan Terhadap Minat Belanja Online Melalui Kepercayaan Dan Sikap Pada Konsumen Zalora Di Surabaya: Kajian Ilmiah Mahasiswa Manajemen (Kamma) Vol 6 No 2

Kompasiana.com, (2018). Persentase E-commerce paling diminati di Indonesia. Diunduh tanggal 30 Juni 2019

Leerophong, A & Mardjo A. 2013. Trust and Risk in Purchase Intention through Online Social Network: A Focus Group Study of Facebook in Thailand, Journalof Economics, Business and Management, Vol. 1 No. 4

Lien, Che-Hui Et Al. (2015). Online Hotel Booking: The Effects Of Brand Image, Price, Trust And Value On Purchase Intentions. 210-218

Lim, Y. J., Osman, A., Salahuddin, S. N., Romle, A. R., & Abdullah, S. (2016). Factors Influencing Online Shopping Behavior: The Mediating Role of Purchase Intention. Procedia Economics and Finance, 35 (October 2015), 401–410.

Ma, S. (2017). Article information: International Journal of Logistics Management, 28(4), 1099–1122

Martinayanti, Ni Made Putri, dan Putu Yudi Setiawan. 2016. Peran Kepercayaan dalam Memediasi Persepsi Risiko Pada Niat Beli Produk Fashion Via Instagram di Kota Denpasar. E-Jurnal Manajemen Unud Vol 5, No. 4

Oliveira, Tiago dan Matilde Alhinho et al. 2017. Modelling and Testing Consumer Trust Dimensions in E-commerce

Prasitejo, Ristiyanti Dan John J.O.I Ihalauw. 2005. Perilaku Konsumen. Yogyakarta: CV. Andi Offset

Radner, R. and Rothschild, M. 1975. “On the allocation of effort”, Journal Of Economic Theory (10), pp. 358-376

Ramadhan Rizki. (2018). Polri: Indonesia Tertinggi Kedua Kejahatan Siber di Dunia. Available at https://www.cnnindonesia.com/nasional/20180717140856-12-314780/polri-indonesia-tertinggi-kedua-kejahatan-siber-di-dunia. Diunduh tanggal 10 Maret 2019.

Rahmidani, R. (2015). Penggunaan e-commerce dalam bisnis sebagai sumber keunggulan bersaing perusahaan. In Padang: Seminar Nasional Ekonomi Manajemen dan Akuntansi (SNEMA) Fakultas Ekonomi Universitas Negeri Padang. SNEMA-2015.

Schiffman & Kanuk, (2009), Perilaku Konsumen, Dialihbahasakan Oleh Zulkifli Kasip, Edisi Ketujuh, Penerbit PT. Indexs.

Shahnaz, Nanda Bella Fidanty, Dan Wahyono. 2016. Faktor Yang Mempengaruhi Minat Beli Konsumen di Toko Online: Management Analysis Journal

Syofian Efendi dan Tukiran. (2010). Metode Penelitian Survei. Jakarta: LP3ES.

Triatma, Adi, dan Fitriati Akmila. 2016. Pengaruh Trust Dan Penerimaan Teknologi Terhadap Minat Konsumen Dalam Pembelian Online. (Studi Kasus Www. Kaskus.Us): Vol 13, No 1 Hal 78-91

Wang, Y.-H., & Tsai, C.-F. (2014). The Relationship Between Brand Image and Purchase Intention: Evidence From Award Winning Mutual Funds. The International Journal of Business and Finance Research, 8(2), 27–40.

Yoon C. Cho. (2015). Exploring Factors That Affect Usefulness, Ease Of Use, Trust, And Purchase Intention In The Online Environment. International Journal of Management & Information Systems. Volume 19, Number 1




DOI: http://dx.doi.org/10.24036/jmpe.v2i3.7331