Pengaruh leader member exchange terhadap organizational citizenship behavior dengan employee engagement sebagai pemediasi

Rizka Edwar - Universitas Negeri Padang
Sulastri Sulastri - Universitas Negeri Padang

Abstract


This research analyzed: (1) the influence of leader member exchange on Organizational Citizenship Behavior at PT. Pelabuhan Indonesia II (Persero) Cabang Teluk Bayur (2) the influence Leader member exchange on employee engagement at PT. Pelabuhan Indonesia II (Persero) Cabang Teluk Bayur (3) the influence of employee engagement on Organizational Citizenship Behavior at PT. Pelabuhan Indonesia II (Persero) Cabang Teluk (4) the influence of Leader Member Exchange on Organizational Citizenship Behavior through Employee Engagement at PT. Pelabuhan Indonesia II (Persero) Cabang Teluk Bayur. The study is causal research. The population were all non-managerial employees of PT. Pelabuhan Indonesia II (Persero) Cabang Teluk Bayur, totaling 101 people. The number of samples determined using Slovin collected samples obtained by 78 people taken using proportional cluster random sampling. Collecting data using a questionnaire with Likert scale. The analysis technique used is SEM use SmartPLS analysis. This research found that: (1) Leader Member Exchange has positive and significant effect on organizational citizenship behavior in PT. Pelabuhan Indonesia II (Persero) Cabang Teluk Bayur, (2) Leader Member Exchange has positive and significant effect on Employee Engagement in PT. Pelabuhan Indonesia II (Persero) Cabang Teluk Bayur, (3) Employee Engagement has positive and significant effect on organizational citizenship behavior in PT. Pelabuhan Indonesia II (Persero) Branch Teluk Bayur, (4) Employee Engagement has significantly mediate the relationship between Leader Member Exchange on organizational citizenship behavior in PT. Pelabuhan Indonesia II (Persero) Cabang Teluk Bayur.

 

 


Keywords


Leader member exchange; organizational citizenship behavior; and employee engagement

Full Text:

PDF

References


Abdillah, Willy & Jogiyanto Hartono. (2015). Partial least square (PLS) - Alternatif structural equation modeling (SEM) dalam penelitian bisnis. Yogyakarta: ANDI.

Ahmed, Nadeem. Anwar Rasheed & hawaja Jehanzeb. (2012). An Exploration of Predictors of Organizational Citizenship Behaviour and its Significant Link to Employee Engagement. International Journal of Business, Humanities and Technology, 2(4).

Anand, Smriti. Prajya Vidyarthib & Sandra Rolnickia. (2017). Leader-Member Exchange And Organizational Citizenship Behaviors: Contextual Effects Of Leader Power Distance And Group Task Interdependence. Journal The Leadership Quarterly, 7(2).

Andrew, Ologbo C & Saudah Sofian. (2012). Individual factors and work outcomes of employee engagement. Journal social and behavioral Sciences, 40, 498-508.

Anitha J. (2014). Determinants Of Employee Engagement And Their Impact On Employee Performance. International Journal Of Productivity and Performance Management, 63(3), 308-323.

Ariani, Dorothea Wahyu. (2013). The Relationship between Employee Engagement, Organizational Citizenship Behavior, and Counterproductive Work Behavior. International Journal of Business Administration, 4(2).

Bhal, Kanika T. (2006). LMX-citizenship behavior relationship: justice as a mediator. Journal Leadership & Organization Development, 27(2), 106 - 117.

Burch, Tyler c. & Cristiano L. Guarana. (2014). The Comparative Influences of Transformational Leadership and Leader-Member Exchange on Follower Engagement. Journal Of Leadership Studies., 8(3).

Chaurasia, Swati & Archana Shukla. (2013). The influence of leader-member exchange relations on employee engagement and work role performance. International Journal of Organization Theory & Behavior, 16(4), 465–493.

Chow, Cheris W.C., Jennifer, Y.M., & Lai, Raymond Loi. (2015). Motivation of travel agents' customer service behavior and organizational citizenship behavior: The role of leader-member exchange and internal marketing orientation. Tourism Management, 48, 362-369.

Eisenberger, Robert. (2010). Leader-Member Exchange and Affective Organizational Commitment: The Contribution of Supervisor’s Organizational Embodiment. Journal of Applied psychology, 95(6), 1085-1103

Flippo, Edwin B. (1996). Manajemen Personalia. Jakarta: Erlangga.

Ghozali, Imam. (2008). Structural Equation Modeling Metode Alternatif Dengan Partial Least Square (PLS) Edisi 2. Semarang: Badan Penerbit-UNDIP.

Gutermann, Daniela., Nale, Lehmann., Willenbrock, Diana Boer., Marise, Born & Sven, C. Voelpel. (2017). How Leaders Affect Followers’ Work Engagement and Performance: Integrating Leader−Member Exchange and Crossover Theory. British Journal of Management, 28, 299–314.

Khan, Muhammad Nawaz & Muhammad, Faisal Malik. (2017). My Leader’s Group Is My Group Leader-Member Exchange and Employees’ Behaviours. European Business Review.

Kim, soo., John, W. O’neill., & Hyun-Min, Cho. (2010). When does an employee not help coworkers? The effect of leader–member exchange on employee envy and organizational citizenship behavior. International Journal of Hospitality Management, 29, 530-537.

Liden, Robert C & John, M. Maslyn. (1998). Multidimensionality Of Leader Member Exchange: An Empirical Assessment Through Scale Development. Journal of management, 24(1), 43-72.

Meng, Fanrong & Jiannan, Wu. (2015). Merit Pay Fairness, Leader-Member Exchange, and Job Engagement: Evidence From Mainland China. Review of Public Personnel Administration, 35(1), 47-69.

Oliveira, Lucia Barbosa de & Fernanda, Flores Roitman Aguiar da Silva. (2015). The effect of high performance work systwm and leader-member exchange quality on employee engagement: evidence from a Brazilian non profit organization. Journal Procedia Computer Sciences, 55, 1023-1030.

Organ, Dennis W, Philip, M.Podsakoff., & Scott, B. Mackenzie. (2006). Organizational Citizenship Behavior : Its Nature And Antecedent, And Consequences. USA: Sage Publications, Inc.

Peterson, Tim O. (2017). Examining the relationship between leader-member exchange (LMX) and objective performance within higher education: an exploratory empirical study. Journal of leadership education, 16/12/R7.

Podsakoff, Philip M., Scott B MacKenzie., Robert H. Moorman., & Richard, Fetter. (1990). Transformational Leader Behaviors and Their Effects on Followers’ Trust in Leader, Satisfaction, and Organizational Citizenship Behaviors. Leadership Quarterly,1(2), 107-142.

Podsakoff, Philip M., Scott B MacKenzie., Julie, Beth Paine., & Daniel G Bachrach. (2000). Organizational Citizenship Behaviors: A Critical Review of the Theoretical and Empirical Literature and Suggestions for Future Research. Journal of management, 26(3), 513-563.

Podsakoff, Nathan P., Philip, M. Podsakoff., Scott B. Mackenzie., Timothy, D. Maynes & Trevor, M. Spoelma1. (2013). Consequences of unit-level organizational citizenship behaviors: A review and recommendations for future research. Journal of Organizational Behavior, 35, 87–119.

Rana, Sowath., Alexandre, Ardichvili., & Oleksandr, Tkachenko. (2014). A Theoretical Model Of The Antecedent and Outcomes of Employee Engagement Dubin’s Method. Journal of workplace learning, 26(3)/4, 249-266.

Riduwan. (2018). Dasar Dasar Statistika. Bandung: Alfabeta.

Riduwan., Kuncoro., Engkos, Ahmad. (2012). Cara Mudah Menggunakan dan Memaknai Path Analisis (Analisis Jalur) Lengkap dengan contoh tesis dan perhitungan SPSS 17.0. Bandung: Alfabeta.

Robbins, Stephen P. & Timothy, A. Judge. (2015). Organizational behavior edisi 16. Jakarta: Salemba empat.

Rurkkhum, Suthinee & Kenneth, R. Bartlet. (2012). The Relationship Between Employee Engagement and Organizational Citizenship Behaviour in Thailand. Human Resource Development International, 15(2), 157-174.

Saks, Alan M. (2006). Antesedents and Consequences of Employee Engagement. Journal of managerial psychology, 21(7), 600-619.

Sanusi, Anwar. (2011). Metodologi Penelitian Bisnis. Jakarta: Salemba Empat.

Schaufeli, Wilmar B., Marisa, Salanova., Vicente, Gonz Alez-Rom A., & Arnold, B. Bakker. (2002). The Measurement of Engagement and Burnout: A Two Sample Confirmatory Factor Analytic Approach. Journal of Happiness Studies, 3, 71–92

Schaufeli, Wilmar B & Arnold, B Bakker. (2004). Job Demands, Job Resources and Their Relationship With Burnout and Engagement: a Multi-Sample Study. Journal of organizational Behavior, 25, 293-315.

Shaer, Tamer El. (2019). The Relationship Between Leader–Member Exchange, Organisational Citizenship Behaviour, and Organizational Commitment Among UNRWA Health Staff in the Gaza Governorates. Palestinian territory.

Supranto.J. (2001). Statistika: Teori dan Aplikasi Edisi Keenam. Jakarta: Erlangga.

Wicaksana,Yosef Arya., Mirna, Efar., Meirlyn, D. Mewengkang., Indira, Miranti. Magdalena, Surjaningsih Halim., Christiany, Suwartono. (2012). Adaptasi Skala Organizational Citizenship Behavior (OCB). MANASA: Jurnal Ilmiah Psikologi, 1(2), 241-254.

William, Steve & Wong, Tze Shiaw. (1999). Mood and Organizational Citizenship Behavior: The Effects of Positive Affect on Employee Organizational Citizenship Behavior Intentions. The Journal od Psychology, 133 (6), 656-668.

Zellars, Kelly L & Bennet, J. Tepper. (2015). Beyond Social Exchange: New Directions For Organizational Citizenship Behavior Theory And Research. Journal Personnel and Human Resource Management, 22, 395-424.




DOI: http://dx.doi.org/10.24036/jkmw02100300