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Analisis Optimalisasi Sistem Antrian dengan Model M/M/S pada Perbankan

Gesit Thabrani(1), Rahmiati Rahmiati(2), Rizky Weindra Wirma(3),
(1) Universitas Negeri Padang  Indonesia
(2) Universitas Negeri Padang  Indonesia
(3) Universitas Negeri Padang  Indonesia

Corresponding Author
Copyright (c) 2017 Gesit Thabrani, Rahmiati Rahmiati, Rizky Weindra Wirma

DOI : https://doi.org/10.24036/jkmb.10751100

Full Text:    Language : IN

Abstract


The purpose of this research is to analyze (1) How is the performance of a queuing system that is currently used in the transaction process in the Bank Nagari Cabang Pembantu Unand (2) How to optimize the model M / M / S on Bank Nagari Cabang Pembantu Unand. The results showed that: (1) The performance of Bank Nagari Cabang Pembantu Unand conditions busy hours (10:00 to 12:00) is not optimal it can be seen from unfulfilled time standards target (2) The Proper number of teller on Bank Nagari Cabang Pembantu Unand for busy hours are 3 teller, with the time average to serve 1 customers reduced from 7 minutes to 2 minutes, and it is fulfilled the time standard targets.



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Copyright (c) 2017 Gesit Thabrani, Rahmiati Rahmiati, Rizky Weindra Wirma

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