Need Analysis on Spoken Language Topics for English for Hotel and Tourism Course at English Department in Universitas Negeri Padang

Abstract

This research aimed to analyze spoken language topics needed and spoken utterances used by people in hotel industry for English for Hotel and Tourism course at English Department of Universitas Negeri Padang. They were analyzed by using target situation analysis. This research used a descriptive qualitative research. The sample of this research was selected using purposive sampling, involving 44 front office department staffs, 42 housekeeping department staffs, and 49 food and beverage department staffs from 4 and 5 star hotels in Padang as the sample. The hotel staffs are from The Zhm Premiere Hotel, Santika Premiere Hotel, Truntum Hotel, Mercure Hotel, and Mercure Hotel. The data were obtained through questionnaire and interview. As the result of questionnaire, this research found 34 spoken language topics needed by front office department staffs, 22 spoken language topics needed by housekeeping department staffs, and 30 spoken language topics needed by food and beverage department staffs. Furthermore, as the result of interview, this research found 493 variations of spoken utterances used by hotel staffs and guests in hotel according to spoken language topics needed. The results of this research suggested the lecturers of English for Hotel and Tourism course to add more spoken language topics needed.  It is to meet the learners’ needs with the requirements at workplace in order to students can work effectively in the target situation.