Transparansi dan Akuntabilitas dalam Pelayananan Publik

Abstract

One of the central and important role of government institutions and their apparatus is to give the best services to their customers (society). Nevertheless, the conditions of public services, which are less transparent and less accountable, have made the demand for the best services difficult to fulfill.  The respect for the position of society as either citizens or customers is a prerequisite for the establishment of a transparent and accountable government in a state. In the time, this situation will strengthen the legitimacy and existence of the government in the view of society.

Kata Kunci: Transparansi, akuntabilitas, pemerintah, pelayanan publik.