PENGARUH DUKUNGAN SUPERVISOR DAN IKLIM ORGANISASIONAL TERHADAP SERVICE-ORIENTED ORGANIZATIONAL CITIZENSHIP BEHAVIOUR PADA KARYAWAN HOTEL DI KOTA PADANG

Rio Aprianto - Universitas Negeri Padang
Thamrin Thamrin - Universitas Negeri Padang
Syahrizal Syahrizal - Universitas Negeri Padang

Abstract


The purpose of this study was to determine the effect of the influence of Supervisor Support and Organizational Climate on Service-Oriented Organizational Citizenship Behavior in Hotel Employees in the City of Padang. This type of research is descriptive causative. This research was conducted in the city of Padang. While the time of the study was conducted in 2018. The population in this study were 4-star hotel employees in Padang city with a sample of 100 people taken by simple random sampling. Data is processed using multiple linear regression using SPSS 16.0. The results showed that supervisor support had a significant positive effect on Service-Oriented Organizational Citizenship Behavior, organizational climate had a significantly positive effect on Service-Oriented Organizational Citizenship Behavior at α = 0.05Keyword: Supervisor Support, Organizational Climate, OCB, SO-OCB

Full Text:

PDF

References


Krishnan at.all.2016. The Effect of Human Resource Management (HRM) Practices in Service-Oriented Organizational Citizenship Behaviour (OCB): Case of Telecommunications and Internet Service Providers in Malaysia. AsianSocialScience; Vol.13,No.1; 2017.http://dx.doi.org/10.5539/ass.v13n1p67

Desler,Gary.2005. Manajemen Sumber Daya Manusia.Edisi Kesepuluh Jilid 2.

Terjemahan. .Jakarta: PT.Indeks .

Bangun,Wilson.2012.Manajemen Sumber Daya Manusia.Jakarta: Penerbit Erlangga.

Nasrudin at.all.2014. Training: Can It Be a Tool to Boost Service-Oriented Citizenship Behaviors?. Asian Social Science; Vol. 10, No. 11.

Bettencourt LA, Brown SW (1997). Contact employees: Relationships among workplace fairness, job satisfaction and pro-social service behaviors. J. Retail., 73(1): 39-61.

Bettencourt LA, Gwinner KP, Meuter ML (2001). A comparison of attitude, personality, and knowledge predictors of service-oriented organizational citizenship behaviors. J. Appl. Psychol., 86(1): 29-41.

Bowen DE, Schneider B ( 1988). Services marketing and management: Implications for organizational behavior. In: B. M. Stair and L. L. Cummings (Eds), An annual series of analytical essays and critical reviews. 43-80. Greenwich: JAI Press.

Hsu SW, Lin LL, Chang HH (2010). Study of transformational leadership, service climate and service-oriented citizenship behavior of cabin attendants in the international airline. J. Human Res. Manage., 10(1): 53-77.

Ling C, Wang CH (2007). Organizational climate and service-oriented human resource management strategies, Modern Manage. Sci., 5: 3-4.

Podsakoff PM, MacKenzie SB (1997). The impact of organizational citizenship behavior on organizational performance: A review and suggestions for future research. Hum. Perform., 10: 133-151.

Eisenberger, R., Huntington, R., Hutchison, S., & Sowa, D. (1986). Perceived organizational support. Journal of Applied Psychology, 71, 500-507.

Eisenberger, R., Stinglehaumber, F., Vandenberghe, C., Sucharski, I. L., & Rhoades, L. (2002). Perceived supervisor support: Contributions to perceived organizational support and employee retention. Journal of Applied Psychology, 87, 565-603.

Griffin, M. A., Patterson, M. G., & West, M. A. (2001). Job satisfaction and teamwork: the role of supervisor support. Journal of Organizational Behavior, 22(5), 537-550.

Mayer, R. C., & Gavin, M. B. (2005). Trust in management and performance: Who minds the shop while the employees watch the boss? Academy of Management Journal, 48, 874-888.

Abdullah, Z., Ahsan, N., & Alam, S. S. (2009). The effect of human resource management practices on business performance among private companies in Malaysia. International Journal of Business and Management, 4(6), 65-72.

Aizzat, M. N., N. Hazlina, A., & Tan, C. L. (2012). Human Resource Management Practices, Service Climate and Service-Oriented Organizational Citizenship Behavior: A Review and Proposed Model. International Business Management, 6(4), 541-551.

Tang, T.W. and Tang, Y.Y. (2012), “Promoting service-oriented organizational citizenshipbehaviors in hotels: the role of high-performance human resource practices and organizational social climates”, International Journal of Hospitality Management, Vol. 31 No. 3, pp. 885-895.

Ya-Yun Tang Sheng-Hshiung Tsaur , (2016),"Supervisory support climate and service-oriented organizational citizenship behavior in hospitality: the role of positive group affective tone", International Journal of Contemporary Hospitality Management, Vol. 28 Iss 10 pp.




DOI: http://dx.doi.org/10.24036/jmpe.v2i1.6131