Analisis Pengurangan Non-Value Added Activities dengan Metode Lean Six Sigma

Iis Azelya - Universitas Negeri Padang
Gesit Thabrani - Universitas Negeri Padang

Abstract


Purpose - This study was conducted with the intention to find out what is included as non-value added activity that is happened in patient’s flow and how to reduce it using lean six sigma method in outpatient department of regional public hospital of Kerinci M.H A Thalib.

Methodology - This research uses lean six sigma method with analysis tools in the form of value stream mapping and fishbone diagrams in order to reduce the activities identified as non value added in the outpatient units of the M. H A Thalib general hospital in Kerinci Regency.

Finding - The results of the study showed that the lead time required in the flow of patients in this outpatient unit is 7300.27 seconds with a percentage of Process Cycle Efficiency is only 12.22%, and contributing factors such as databases that are not used effectively, delays in medical personnel, lack of infrastructure, and so on.

 

Keywords: Lean Six Sigma, Value Stream Mapping, Fishbone Diagram, DMAIC, Health Service, Reduce, Non-Value Added Activity

Keywords


Lean Six Sigma; Value Stream Mapping; Fishbone Diagram; DMAIC; Health Service; Reduce; Non-Value Added Activity

Full Text:

PDF

References


Arnheiter, E. D., & Maleyeff, J. (2005). The integration of lean management and Six Sigma. The TQM Magazine,17(1), 5–18. https://doi.org/10.1108/09544780510573020.

Doggett, A. M. (2005). Root Cause Analysis: A Framework for Tool Selection. Quality Management Journal, 12(4),34–45. https://doi.org/10.1080/10686967.2005.11919269.

Furterer, S., & Elshennawy, A. K. (2005). Implementation of TQM and Lean Six Sigma tools in localgovernment: A framework and a case study. Total Quality Management and Business Excellence, 16(10), 1179–1191. https://doi.org/10.1080/14783360500236379.

Furterer, S. L. (2009). Lean Six Sigma in Service: Applications and Case Studies. Boca Raton: CRS Press Taylor &Francis Group.

Gaspersz, V. (2007). Lean Six Sigma for Manufacturing and Service Industries. Jakarta: Gramedia Pustaka Utama.

Gurumurthy, G. N. A. (2013). Leanness assessment: a literature review. International Journal of Operations &Production Management. https://doi.org/http://dx.doi.org/10.1108/MRR-09-2015-0216.

Haryono, J. M. T. (2013). Pengurangan waste pada proses produksi botol X menggunakan metode lean sigma.Jurnal Rekayasa Dan Manajemen Sistem Industri, 1(1), 37–46.

Maleyeff, J. (2007). Improving Service Delivery in Government with Lean Six Sigma. IBM Center for The Businessof Government, 1.

Muniyappa, M. (2014). Value Stream Mapping : A Lean Tool.The International Journal Of Business &Management, 2(4).

Novitasari, D. A. (2015). Analisis Kapabilitas Proses Untuk Pengendalian. Jurnal EKBIS, 114(2), 722–727.

Tiono, F. W. (2009). Analisa kapabilitas proses data kualitatif dan usulan perbaikan di industri sandal. SimposiumNasional RAPI VIII 2009, 1, 35–41.

Vouzas, F., Psychogios, A., & Tsironis, L. (2014). The Road Towards Lean Six Sigma: Sustainable Success Factors in Service Industry. Nang Yan Business Journal, 2(1), 31–38. https://doi.org/10.2478/nybj-2014-0023




DOI: http://dx.doi.org/10.24036/jkmw0284940