PERSEPSI PEGAWAI TERHADAP PENGELOLAAN KONFLIK OLEH ATASAN DI DINAS PENDIDIKAN PROVINSI SUMATERA BARAT

Hendre Hendre(1), Jasrial Jasrial(2),
(1) Universitas Negeri Padang  Indonesia
(2) Universitas Negeri Padang  Indonesia

Corresponding Author


DOI : https://doi.org/10.24036/bmp.v8i3.105713

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Submitted : 2019-08-14
Published : 2019-08-20

Abstract


This study includes the study of literature by analyzing and comparing references that have been made. Based on the results of the analysis, it can be concluded that conflict management is as follows: (1) conflict stimulus, (2) conflict reduction, (3) conflict resolution. This type of research is descriptive with a quantitative approach. The population in this study was 210 employees in the West Sumatra Province Education Office. Sampling uses slovin formula with Proportional Stratified Random Sampling technique so that the number of samples is 70 employees. Data collection tool in this study is a Likert scale model questionnaire that has been tested for validity and reliability, the results of which are valid and reliable. Data analysis techniques using the average formula. The results showed that: 1) conflict management about conflict stimulation with an average score of 3.15, 2) conflict reduction gets an average score of 3.23 and 3) conflict resolution gets an average score of 3.21. Overall average score on conflict management is 3.20. This average score is in the quite good category.

The Key word: Management, conflict


References


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Latisma, D. (2011). Evaluasi Pendidikan. Jakarta: UNP Press.

Marwansyah. (2012). Manajemen Sumber Daya Manusia. Bandung: Alfabeta.

Rivai, V. dan D. M. (2012). Kepemimpinan dan Perilaku Organisasi. Jakarta: Raja Grafindo Persada.

Sugiyono. (2012). Metode Penelitian Administrasi. Bandung: Alfabeta.

Sule, E. T. (2005). pengantar manajemen. Jakarta: Kencana.

Wahyudi. (2011). Manajemen Konflik Dalam Organisasi. Bandung: Alfabeta.


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